Shipping and Returns 

    Packages are usually shipped within days after receiving payment. We currently offer deliveries to Gabon, Cameroon, Ivory Coast etc.Please note that certain areas may be excludes due to logistical or regulatory constraints.

   Shipping costs are calculated based on the size of the package and the destination. We recommend consolidating all your items into a single order to avoid excessively high shipping fees. For certain eligible orders we may offer free shipping for purchases above a specific amount. 

    Please ensure to provide a complete, accurate and accessible shipping address to avoid any delays or delivery issues.

    Upon receiving your package, please carefully inspect its contents. If you notice any damages or missing items, kindly report them within 48 hours of receipt. We will take the necessary steps to resolve any issues.

    Please also not that unexpected delays of your packages may occur due to exceptional circullstances such as adverse weather conditions, logistical issues, or customs inspections.

     We hope that these delivery conditions provide you with all the necessary information to ensure a pleasant and hassle-free shopping experience at Serenas Shop.

     For any other questions or assistance please do not hesitate to contact our customer service.

Were are here to help!